ITSM & Change Management
- Incident/problem/change
- CMDB & service catalog
- SLAs & reporting
ITS (IT Services)
Reliable, secure IT — guided by Intelligence.
ITSM & Change, Microsoft 365 governance, Networks, Endpoints, 24/7 Monitoring, and Ops Intelligence.
Core Capabilities
Stable, auditable operations without the red tape.
Email & Communications
- Exchange/Teams governance
- Retention & DLP
- MFA & conditional access
Network Design & Implementation
- SD-WAN & SASE
- Segmentation & NAC
- High availability
Endpoint & Device Management
- Intune baselines
- Patch/compliance automation
- Asset lifecycle
24/7 Monitoring & Support
- NOC alerts with context
- Runbooks & on-call
- Monthly reviews
IT Operations Intelligence
- Observability
- Forecasting
- Ticket enrichment
ITS FAQs
What ITSM metrics matter most?
Change success vs incidents, ticket aging, SLA adherence, and availability/capacity trends are leading indicators of reliability.
Can you manage Microsoft 365 security and governance?
Yes—MFA/conditional access baselines, retention & DLP policies, and Teams/Exchange governance with audit-ready evidence.