MSSP • MDR/XDR
Retail: 62% faster MTTD, 39% faster MTTR
Designed XDR use-cases, tuned detections, and built IR runbooks. Monthly board reporting tied security to loss-prevention metrics.
- Unified telemetry across endpoints & cloud
- 90-minute incident tabletop cadence
- Runbook adoption in < 6 weeks
ITS • ITSM & M365
Healthcare: 44% fewer email-related tickets
Implemented Exchange Online governance, retention, and DLP. Introduced Change workflows and catalog items for common requests.
- Standardized request catalog & SLAs
- Change approvals reduced failed changes
- DLP policies with minimal false positives
Zero Trust • Network
Manufacturing: Segmentation without downtime
Applied identity-first access and micro-segmentation for OT and corporate networks with staged policy rollouts and safety nets.
- SD-WAN + SASE transition
- Just-in-time privileged access
- Policy change success rate > 98%